F&Q

Quantity, size, color, design, address are the basic element for one order.

1. Get quotation by providing the order details above.

2. Get free design proof after quotation approved.

3. Make payment after proof approved.

4. Procced with production after payment made.

5. Proceed with shipping, get sample photo and tracking number.

MOQ will vary with product and design. For most of the products, 1pcs is accepted. Please kindly consult us in advance.

We have many stock color option for your reference. Custom color by Pantone solid coated color chart is accepted for silk printing. Or CMYK color for UV/full color printing.

.ai, .eps, .svg vector files are preferred, we accept other file types as well (.pdf, .jpg, etc.).

Don’t worry. Send us what you have or advise the details. We will work with what you have to create what you need, and It’s FREE!

Visual artwork for mockup purposes only. Color and position of logo may not be exactly same as artwork proof shown. The actual printing/ PMS/ CMYK match can slight differ in the final product with an acceptable vitiation. It usually looks consistent to the naked eye.

Alibaba, Paypal, Western Union

T/T (DBS, Deutsche, JPMorgan Chase, BANKING CIRCLE S.A., etc)

Local Bank (Digital Commerce Bank, FCMB Bank, Sistema de Transferencias y Pagos STP, ASIA UNITED, VIET CAPITAL COMMERCIAL JOINT STOCK, Community Federal Savings Bank, The Currency Cloud)

Bill payment (local currency)

Yes, 30% deposite before production is accetped , balance paid before shipping. 

Sea shipping: Matson, COSCO, etc (1 month or so)

Economic mail: Epacket, China Post Mail, etc (7-20 working days)

Air shipping: DHL/ UPS/ FedEx/ USPS, etc (7-12 working days)

Fast express: DHL/ UPS/ FedEx, etc (3-7 working days)

Dedicated Service: Depends on product/shipping address

Yes. We will always save your design and keep the mold for 1 year, the mold fees are ONE TIME setup charges. Once we create your mold, you can use it as many times as you like at no cost for future orders. As long as you keep the same design there is never any new molding fees.

Yes, custom packaging is accepted. MOQ varies depending on the craft.

Usually the taxes or duties are not included in our quotation, which varies depending on the customs regulations of your country.

If you find products that are defective or short in quantity, please advise us within 7 days after you have received the order, we will advise if a return is necessary.

Once the issue is confirmed, we will reproduce the items and send them along with your other orders together if that is not urgent. or refund based on the extent of the damage, does not cover damage caused by human factors, accident, misuse of the product.

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